Refund policy
Returns
We are a small Irish online business and we are so pleased when you decide to buy from us. We choose our offering carefully and we love you to be happy with your purchase.
Please note the following:
EU customers have a right to cancel their online order within 14 days of receiving their purchases.
This is known as EU Right of Withdrawal, for online orders. Such customers may use the "Withdraw Contract " button provided to initiate the returns process (from June 19th 2026) Alternatively customers may contact us by email with order details to:
Kidstuffchildrensclothing@gmail.com
Or by post to:
Kidstuff
Balrath Rd
Kells
Co. Meath
A82K7W1
We will confirm that we have received your cancellation.
If you decide to return ,we must receive your returned goods within the following 14 days, that is within 28 days of receiving your order.
The customer is responsible for the risk and cost of returning the goods.
Please use a tracked delivery service such as An Post, and retain proof of postage.
General Refund & Exchange Policy
There may be times when you would like an exchange or refund. We ask that If you do, please do not delay.
If more than 28 days have gone by since your receipt of your purchase(s), unfortunately we can’t offer you a refund or exchange so please do act promptly.
Please contact us by email if you wish to exchange an item for a different size or another item. We will be happy to assist you.
To be eligible for a return, your item(s) must, of course be perfect, saleable, unused, unworn or laundered and in the same condition that you received it/them.There must not be an odour from smoking or any other odour. The goods must also be in the original undamaged packaging ,with all tickets/labels in good condition and still attached.
Please be aware that you have an obligation to take reasonable care of the goods while they are in your possession and you may be responsible for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics and functioning.
The customer is responsible for the risk and cost of returning the goods.
Please pack your return carefully.
Please use a tracked delivery service such as An Post. A tracked parcel up to 2kg weight may cost €9 via An Post's tracked parcel service.
Please enclose your relevant despatch note that came in your delivery.
To return your product(s), you should send your product(s) to:
KIDSTUFF
BALRATH RD.
KELLS
Co. Meath,
A82K7W1
Ireland
Additional Note:
Non Returnable Items.
- Gift cards
-Any item which has been specially made or customised/personalised/ embroidered or altered.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
We will decide if the item has indeed been worn and our decision is final.
Approved refunds will be processed as soon as possible .
Refunds for online purchases are made through our online service provider. When we arrange a refund, it may still take a few days to reach the customer.
Late or missing refunds (if applicable)
It may take a few days for our card payment provider to complete your refund. This is out of our control so we ask you to be patient. For our part, we will act promptly.
There is often some processing time before a refund is posted by your bank.
We will offer a repair, replacement or a refund if an item is faulty. We will refund the cost of return postage if the item is faulty.
Please note purchasing the wrong size is not a fault of the garment. Please consult the sizing help provided on the website and we are always available to help with sizing queries to our email address.
Laundering in any fashion other than as prescribed by the care label on the garment will invalidate any claim of fault as will mistreatment/rough treatment of a garment which could not be reasonably considered as normal wear.
To return your product(s), you should send your product(s) to:
KIDSTUFF
BALRATH RD.
KELLS
Co. Meath,
A82K7W1
Ireland
